Online Sales support Agent (Copenhagen based) - Hiring in process/Finished, not possible to apply

Description

As an Online Sales Agent, you assist our online flight customers with ticket changes (voluntary and involuntary), special requests (seating, extra luggage, upgrades etc.), assistance with bookings and much more. You will be in daily contact with our customers from 8 different markets as well as many airlines from all over the Globe. You will be part of a dedicated Online Team of six people who works closely together with other teams in the Company, most notably our Ticketing and Finance departments. 

Qualifications

You are 

• Structured and responsible  
• Able to work in a highly efficient manner   
• Able to keep calm when things are hectic   
• Service-minded and able to understand customer behavior 
• Proactive  
• Easy-going and with a good sense of humor   
• A team-player, of course - but in many cases you will work end-to-end alone, so you must also be comfortable with working independently 

You have 

• Excellent English & Danish skills – both verbally and in writing 
• Good IT skills (It is not a requirement, but it will be an advantage)   
• Experience with GDS (we use Sabre, but any GDS experience is valuable) 
• Experience with customer support  
• Knowledge and understanding of delivering excellent customer experience 
• A good, basic knowledge of geography  

Terms

We offer 

We can offer the right candidate: 

• A young and international environment with friendly and social colleagues  
• An opportunity to get experience with one of the leading Nordic travel brands 
• Office space in the heart of Copenhagen, with option to work from home 2 days a week after training period. 
• Flexible working conditions – we appreciate work/life balance and understand flexibility is a two-way street. With option to work from home 2 days a week after training period. 
• A fast-paced environment that often changes – together we embrace it!

Working hours are 37 hours per week, covering both weekdays and Saturdays.  

Start date: 1. August 
Please submit your application in English. We will read applications and perform interviews on an on-going basis, so don’t hesitate to apply!