Ticketing Agent for Groups

Kilroy International A/S

About us

Kilroy International A/S heads up a group of leading European companies, specialized in adventurous travel experiences, study trips, study abroad experiences and student benefits. Our legacy is built on the notion that travelling is the best way to widen your horizon and break down cultural barriers, and this is still what drives our mission today. The Kilroy Group operates in eight markets (Belgium, Denmark, Finland, Iceland, Norway, Sweden, the Netherlands and the UK) and in 2023 we employed more than 400 people and generated a total turnover of DKK 1,4 billion in 2023, across the six brands BENNS, Education Abroad, ISIC, Jysk Rejsebureau, KILROY and Winberg Travel.

Kilroy International supports all brands across the Group with services such as marketing, products, finance, fulfilment, HR, in-house system development and operations. Situated in the heart of Copenhagen, our office fosters an international collegial environment and a dynamic atmosphere. We are approx. 80 colleagues representing more than 15 different nationalities. We pride ourselves with an informal atmosphere and a culture where good ideas are worth investigating and unexpected outcomes are opportunities to learn from.

Read more about us on www.kilroygroup.net

About the position

Kilroy international is looking for a new colleague for our central Ticketing department in Copenhagen ( Aarhus or Holstebro could be an option for the perfect candidtate). We are looking for a person with a solid level of knowledge and experience within flight tickets and fulfilment in the GDS ( we work in Sabre, experience with other GDS’s is also valued) with a focus on groups. You will become a member of our team of 13 highly motivated and qualified colleagues handling several key support areas for our organization. 

Your key responsibilities

The central ticketing department is responsible for all related ticketing tasks across our markets and brands. You will assist and support your colleagues with questions related to pricing and ticketing in general.

As a part of the team, you will take on ticketing tasks, such as:
Issues and reissues of airline tickets, primarily group bookings
Airline ticket refunds and follow up on refund applications in BSP
Manage reissues of voluntary and involuntary changes
Ensure a high level of service to all colleagues via email, teams and phone
Internal helpdesk regarding pricing, ticketing and systems
Handle relevant airline queues
Contact airline suppliers with different ticketing issues
Quality control to minimize errors
ADM handling.
Play a central role in supporting our global 24/7 team in a rolling schedule.

These words describe you well

The ideal candidate should preferably be:

Experienced with ticketing in the GDS is a must
Experienced with ticketing of groups
Able to work in a structured and detailed way
Flexible and open to changes, both in terms of tasks and working hours
A team player, likes to share best practices and knowledge
IT proficient and able to work in a number of systems
Fluent in English and a language from one of our markets (Nordics, NL + Benelux)

We offer

We can offer the right candidate:

An international environment with friendly and social colleagues 
An opportunity to get experience with one of the leading Nordic travel brands
Office space in the heart of Copenhagen with option to work from home 2 days a week after training period.
Flexible working conditions – we appreciate work/life balance and understand flexibility is a two-way street. As we support our sales organization, we must be available when they need us.
A fast-paced environment that often changes – together we embrace it!

Information and application

We don’t have a set start date, we would rather find the right match, so don’t hesitate to apply.

You can apply in Danish or English

We can’t wait to hear from you!